Help

Frequently asked questions

Everything you need to know about trading on Table Top Swap. Can't find your answer? Email support@tabletopswap.io.

Getting started
What is Table Top Swap?

Table Top Swap is a community-driven platform that helps tabletop gamers trade board games, card games, puzzles, and other tabletop items with fellow enthusiasts. Our goal is to make discovering, trading, and enjoying tabletop games easier than ever.

How does Table Top Swap work?

It's a few simple steps:

  • Create an account.
  • Add games to your collection.
  • Browse other members' collections.
  • Send or receive trade proposals.
  • Agree on a trade.
  • Ship your games and enjoy something new.
What can I trade?

Table Top Swap currently supports board games, card games, and puzzles. Items must comply with our Community Guidelines and Terms of Service.

Can I sell games?

At launch, Table Top Swap is focused exclusively on trading — helping gamers exchange games they no longer play for games they'll love to play next. Future features may expand the options available.

Costs & shipping
How much does Table Top Swap cost?

Creating an account, building your collection, and browsing the community is free. If any costs apply to a particular trade, you'll always see the full total up front — before you confirm anything. No surprises.

How are shipping labels handled?

Table Top Swap provides a third-party shipping label through the platform for your trade — just use that label to ship your games. You're responsible for packaging items securely and shipping them within the agreed timeframe.

Listings & condition
How should I rate my game's condition?

Use the in-app condition guide to describe your game accurately. When in doubt, rate conservatively and include photos of any wear, damage, or missing components. Accurate listings help prevent misunderstandings and build trust within the community.

What if a game is missing pieces?

Missing or replacement components must be disclosed in the listing description. Failing to accurately describe a game's condition may result in reports, account restrictions, or removal from the platform.

Does Table Top Swap inspect games?

No. Users are solely responsible for accurately describing and representing the items they list.

Ratings, trust & safety
How do ratings work?

After a completed trade, both users may leave feedback. Ratings help build trust within the community and let members make informed trading decisions. Repeated policy violations or consistently poor trading behavior may result in account restrictions.

What should I do if something goes wrong?

If you experience an issue during a trade, use the Report Issue feature within the app. Examples include:

  • Misrepresented game conditions
  • Harassment or inappropriate behavior
  • Failure to fulfill an agreed trade
  • Suspected fraud or scams

Our team reviews reports and takes appropriate action when necessary.

How do I report a user?

You can report a user, listing, or active trade using the report feature available throughout the app. Please provide as much detail as possible to help our team investigate.

What happens if someone violates the rules?

Depending on the severity of the violation, we may issue warnings, remove listings, restrict trading privileges, suspend accounts, or permanently ban users. Our goal is to keep the community safe, fair, and enjoyable.

Does Table Top Swap guarantee trades?

No. Table Top Swap provides a platform that facilitates connections and trade opportunities between users. We are not a party to trades and cannot guarantee shipping performance, item condition, user conduct, or transaction outcomes.

Account & privacy
How do I delete my account?

You can request account deletion directly within the app through your account settings. Some information may be retained as required by law, or for fraud prevention, dispute resolution, and enforcement of our policies. For help, contact support@tabletopswap.io.

Is my information private?

We take privacy seriously. Information collected through Table Top Swap is handled in accordance with our Privacy Policy and is used to provide, maintain, and improve the platform. Please review the Privacy Policy for complete details.

About
Is Table Top Swap affiliated with BoardGameGeek®?

No. Table Top Swap is an independent platform. Game catalog information may be provided in part by BoardGameGeek®, but BoardGameGeek is not affiliated with, endorsed by, or responsible for Table Top Swap.

Who can I contact for support?

If you need help, have questions, or want to report an issue, reach us at support@tabletopswap.io. We're always happy to help.

Still have a question?

We're happy to help — email support@tabletopswap.io.

Happy swapping. 🎲